What the role actually covers
IT support is end-user facing work: resolving problems for colleagues, maintaining hardware, handling accounts and access, and escalating what cannot be fixed locally. Temperament matters as much as technical skill, because most of the job is dealing with people who are frustrated and not technical.
- First-line support for staff hardware and software issues
- Account setup, access management and basic security hygiene
- Hardware maintenance, procurement support and asset records
- Escalating infrastructure issues with useful diagnostic detail
What has to be true on day one
Separate these from what a good candidate can learn in a few weeks — over-specifying is the fastest way to a brief that returns nobody.
- Patience and clear communication with non-technical colleagues
- Practical troubleshooting method rather than memorised fixes
- Familiarity with the systems your office actually runs
How to assess the shortlist
Present a realistic support scenario with incomplete information and see whether they ask diagnostic questions before proposing a fix. That instinct is the single best predictor of performance in this role.
The mistake employers make most often
Expecting a support technician to also manage servers, networks and security. Those are infrastructure roles with different skills and pay. Decide which you need.
Salary in the twin cities
PKR 45,000 – PKR 90,000 / month is the typical range for this role in Islamabad and Rawalpindi.
Treat this as a starting benchmark, not a fixed figure. Actual rates move with experience, the specific brief and how competitive the skill is at the time of hiring.
Hiring by city
Frequently asked questions
What does a it support technician do?
IT support is end-user facing work: resolving problems for colleagues, maintaining hardware, handling accounts and access, and escalating what cannot be fixed locally. Temperament matters as much as technical skill, because most of the job is dealing with people who are frustrated and not technical.
What should we look for when hiring a it support technician?
Patience and clear communication with non-technical colleagues. Practical troubleshooting method rather than memorised fixes. Familiarity with the systems your office actually runs.
How do we assess a it support technician?
Present a realistic support scenario with incomplete information and see whether they ask diagnostic questions before proposing a fix. That instinct is the single best predictor of performance in this role.
What is the most common mistake hiring this role?
Expecting a support technician to also manage servers, networks and security. Those are infrastructure roles with different skills and pay. Decide which you need.
What salary should we budget for a it support technician in Islamabad or Rawalpindi?
PKR 45,000 – PKR 90,000 / month is the typical range for this role in the twin cities. Confirm the current market rate against your specific brief rather than treating this as a fixed figure.
What does Staffly charge?
The standard direct-placement fee is one month of the agreed salary, payable when you hire. Your business pays the salary separately and employs the person directly. Every placement carries a written 6-month replacement guarantee, subject to its conditions.