Staffly recruits customer support agents for employers across Islamabad and Rawalpindi. Customer support handles existing customers with problems: order issues, complaints, questions and follow-ups. It is distinct from sales and from call-centre outbound work, and the temperament that suits patient troubleshooting is often not the one that suits outbound calling.
This is a direct placement: the employer hires you, pays your salary and you work for them, not for Staffly. We never charge candidates a fee at any stage.
What the role typically involves:
- Resolving customer queries across phone, email and chat
- Logging issues accurately and following up to resolution
- Escalating according to defined rules
- Maintaining tone under pressure from frustrated customers
What employers look for:
- Clear communication in the languages your customers use
- Patience and judgement about when to escalate
- Accurate record-keeping in your support system
Typical pay: PKR 35,000 – PKR 70,000 / month. Actual salary depends on the employer, your experience and the specific brief.
Register once and we will contact you when a matching role opens. Be honest about your experience level, we match accordingly and an overstated CV usually surfaces at the employer interview.